TRUSTWORTH

Privacy Policy

TrustWorth Co · TW App and tw.ps Website · Last updated: September 26, 2026


Contents

1- Who We Are and Scope of Policy

2- Data We Collect

3- How We Use Your Data

4- With Whom We Share Your Data

5- Authorized Distributors and Their Customers' Data

6- Camera and Photos

7- Data Protection

8- Data Retention Period

9- Your Rights and Account Deletion

10- Children

11- Policy Amendments

12- Contact Us


1. Who We Are and Scope of Policy

This policy explains how TrustWorth PSC ("TrustWorth" or "we") collects, uses, and protects your personal data when you use the TrustWorth app (on Android, iPhone, and Huawei), our website (tw.ps), and the associated sales, warranty, maintenance, and spare parts services.

By using our services, you agree to this policy. This policy should be read in conjunction with the Terms and Conditions.

2. Data We Collect

We collect only the data you provide to us or data necessary to provide the service:


Account Data

  • Full name as it appears on your ID card, and National ID number.

  • Phone number, WhatsApp number, and email address.

  • Password: We do not store it as plain text; instead, we store an encrypted hash from which the password cannot be retrieved.

  • Account photo, if you choose to add one.

  • Timestamp of your agreement to the Terms and Conditions.

Address

  • Region, governorate, city or village, and detailed address for order delivery and technician visits.

Orders and Payment

  • Products ordered, quantities, prices, delivery fees, payment method, and order status.

  • For authorized distributors: Invoices, due dates, payments, and payment receipts.

  • We do not collect payment card numbers within the app.

Warranty, Maintenance, and Spare Parts

  • Device name, model number, serial number, purchase invoice number, and warranty registration date.

  • Photo of the model number label on the device; photo of the required part when ordering spare parts.

  • Description of the malfunction, preferred visit time, and pickup or delivery method.

Identity Verification

  • We send one-time verification codes to your phone, WhatsApp, or email during account creation and password recovery.

What We Do Not Collect: We do not collect your geolocation or contacts, record audio, use advertising identifiers, display third-party advertisements, or track your activity across other apps or websites.

3. How We Use Your Data

  • Fulfilling and delivering store orders and calculating delivery fees based on your region.

  • Registering and validating warranties, and processing maintenance and spare part requests.

  • Verifying your identity, protecting your account, and preventing fraud (including verifying national ID numbers and photos of device labels).

  • Communicating with you regarding orders, warranties, and visit appointments via phone, WhatsApp, or email.

  • Managing authorized distributor accounts, invoices, and payments.

  • Complying with legal and accounting requirements.

  • Improving our services and resolving technical issues.

4. Who We Share Your Data With

We do not sell your personal data to any party. We share only the necessary data with:

  • Delivery personnel and technicians: Name, phone number, address, and device details, to facilitate order delivery or maintenance services.

  • The authorized distributor from whom you purchased the product, or who registered your warranty or order on your behalf.

  • Technical service providers (e.g., hosting, SMS, WhatsApp, and email services); these providers are bound by confidentiality agreements and do not use your data for their own purposes.

  • Official authorities when required by law.

5. Authorized Distributors and Their Customers' Data

Authorized distributors can register warranties and request maintenance or spare parts for their customers by entering the customer's name, national ID number, phone number, WhatsApp number, and address. Distributors are required to inform their customers and obtain their consent; they have access only to the data of the customers they have served.

6. Camera and Photos

The app requests camera or photo permissions only when you use a feature that requires them, and it never captures images without your request:

  • Capturing the model number and serial number label during warranty registration or maintenance requests; this is done via the camera to ensure data accuracy.

  • Photographing the required part when ordering spare parts.

  • In-store image search: The image is used to identify the product and display similar items.

  • Account profile picture.

The iPhone system may request microphone permission because it is technically linked to the camera library; however, the app does not record audio. You can revoke these permissions at any time via your device settings.

7. Data Protection

  • Data transmitted between the app and our servers is sent via an encrypted connection.

  • Passwords are stored as encrypted hashes, and verification codes expire within minutes.

  • Access to data is restricted to employees who require it to perform their duties.

While no security measure is absolute, we take reasonable steps to protect your data and will notify you of any incident affecting your data, as required by law.

8. Data Retention Period

  • Account data: Retained as long as your account remains active; deleted upon account closure.

  • Warranty records: Retained for the duration of the warranty period to ensure you can utilize it.

  • Invoices, orders, and payments: Retained for the periods mandated by accounting and tax laws.

9. Your Rights and Account Deletion

  • Access and modification: You can edit your data and address via the "My Account" section in the app.

  • Account deletion: You can delete your account via the app (under "My Account" > "Delete Account") or by contacting us. Your account and personal data will be deleted, subject to the retention of records required by law, such as invoices.

  • Authorized distributors: Their accounts are managed by the company; deletion requests must be made by contacting us.

  • Copy of your data: You may request a copy of your personal data by contacting us.

10. Children

Our services are intended for adults aged 18 and older; creating an account requires a national ID number. We do not knowingly collect data from individuals under this age.

11. Policy Updates

We may update this policy from time to time. We will publish the updated version on this page, including the date of the last update, and notify you within the app of any material changes.

12. Contact Us

For any questions or requests regarding your personal data:

Company - Trust Worth Co

Email - info@tw.ps

WhatsApp - +970592566664

Business Hours

Daily from 9:00 AM to 9:00 PM